Comprehensive assistance for all your family history research needs. Our dedicated support team is here to help you discover, preserve, and share your family story.
Access multiple support channels designed to help you succeed in your family history research
FamilySearch offers one of the most comprehensive customer support systems in the genealogy industry, with multiple channels available to assist users at every stage of their family history journey. Our support team consists of trained genealogy specialists, technical experts, and research assistants who understand the unique challenges of family history research.
Unlike many other genealogy services, FamilySearch provides completely free support to all users, regardless of their subscription status or experience level. This commitment to accessible support reflects our mission to help everyone discover their family story. Our support representatives undergo extensive training in both genealogical research methods and our platform's technical features, ensuring they can provide accurate, helpful guidance for any issue you may encounter.
FamilySearch customer support is available through multiple channels with varying hours to accommodate users worldwide. Our live chat and phone support typically operate during extended business hours, while email support and self-help resources are available 24/7. For urgent account issues, we maintain emergency support channels that operate around the clock.
Get immediate assistance from our genealogy specialists through our live chat feature. Our average response time is under 3 minutes, making this the fastest way to get help with your FamilySearch questions.
Connect with a support agent in seconds, no waiting in phone queues
Upload screenshots and documents directly in the chat for better assistance
Receive a transcript of your conversation for future reference
Chat with trained genealogy specialists, not general customer service
Our customer support team can assist with a wide range of issues related to family history research and the FamilySearch platform. Here are some of the most common areas where we provide assistance:
For complex research questions, our support team can connect you with specialized research consultants or direct you to relevant learning resources. We also maintain partnerships with local genealogy societies and archives worldwide, and can often provide referrals to region-specific experts when needed.
In addition to direct support channels, FamilySearch offers extensive self-help resources that allow you to find answers on your own schedule. Our Help Center contains thousands of articles, tutorials, and guides covering every aspect of family history research and platform usage.
The FamilySearch Learning Center provides free online courses, webinars, and instructional videos for genealogists of all skill levels. These resources are particularly valuable for those who prefer to learn at their own pace or who want to develop deeper research skills. Our Research Wiki contains community-contributed guidance on researching specific geographic areas, ethnic groups, and record types, making it an invaluable tool for tackling challenging research problems.
FamilySearch maintains active community forums where users can ask questions, share discoveries, and collaborate on research. These forums are moderated by experienced genealogists and often provide insights from multiple perspectives. Many users find that the collective knowledge of our community can provide creative solutions to challenging research problems.
Our support team is standing by to assist you with any questions about FamilySearch or your genealogy research. Get the help you need to continue your family history journey.
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